Clear terms, fairly set.

01Acceptance of terms

By accessing or using Pernoex, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using Pernoex on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

02Description of service

Pernoex provides a platform that turns your documentation and content into answers your users can trust. Our services include:

• Web crawling and content ingestion
• Document parsing and indexing
• Reasoning pipelines and AI responses powered by your content
• Native integrations (Floating, Embedded, Inline and MCP) for your applications
• A dashboard for managing projects, content and analytics

03Account registration

To use Pernoex, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activity under your account

You must notify us immediately if you suspect unauthorized access to your account.

04Subscriptions & payment

Billing

Paid subscriptions are billed in advance on a monthly basis and auto-renew at the end of each billing period unless you cancel before the renewal date.

Pricing

Subscription fees are based on your selected plan. We reserve the right to change pricing with 30 days’ notice, taking effect at your next billing cycle.

Refunds

All payments are final. We do not offer refunds for any subscription fees, credit packs or other charges, including partial-month refunds if you cancel mid-cycle. Please evaluate your needs carefully before subscribing.

Credit usage

Your plan includes a monthly credit allocation, consumed when Pernoex processes a query. Unused credits do not roll over to the next billing period. If you exceed your allocation, you may purchase additional credit packs or upgrade your plan.

05Your content

Ownership

You retain all rights to content you upload or provide to Pernoex (“Your Content”). We do not claim ownership of your documentation, files or any other materials you submit.

License to Pernoex

By uploading content, you grant Pernoex a limited, non-exclusive license to process, store and use Your Content solely to provide the service to you. This license terminates when you delete Your Content or close your account.

Your responsibilities

You represent and warrant that:

• You have all necessary rights to upload and use Your Content
• Your Content does not violate any laws or third-party rights
• Your Content does not contain malicious code or harmful material

06Acceptable use

You agree not to:

• Use Pernoex for any illegal or unauthorized purpose
• Violate any applicable laws, regulations or third-party rights
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Interfere with or disrupt the integrity or performance of our services
• Use our services to harass, abuse or harm others
• Scrape, crawl or collect data from Pernoex without permission
• Resell or redistribute our services without authorization
• Use our services to build a competing product

We reserve the right to suspend or terminate accounts that violate these terms.

07Intellectual property

Pernoex and its licensors retain all rights to the platform, including software, design, trademarks and documentation. These Terms do not grant you any rights to use our branding or intellectual property except as necessary to use our services.

08Third-party services

Pernoex may integrate with or link to third-party services. We are not responsible for the content, privacy practices or terms of any third-party services. Your use of third-party services is at your own risk.

09Disclaimer of warranties

Pernoex is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free or completely secure. AI-generated responses are based on your provided content and may not always be accurate; you are responsible for verifying information before relying on it.

10Limitation of liability

To the maximum extent permitted by law, Pernoex shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, regardless of whether we were advised of the possibility of such damages. Our total liability for any claims will not exceed the amount you paid us in the twelve (12) months preceding the claim.

11Indemnification

You agree to indemnify and hold harmless Pernoex, its officers, directors, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from your use of our services, Your Content or your violation of these Terms.

12Termination

You may cancel your account at any time from your dashboard settings. We may suspend or terminate your account if you violate these Terms or for any other reason with or without notice. Upon termination, your right to use Pernoex ends immediately, and we may delete Your Content within 30 days of account closure. Provisions that by their nature should survive termination will remain in effect.

13Dispute resolution

Any disputes arising from these Terms or your use of Pernoex shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, seated in Delaware, United States. You agree to waive any right to a jury trial or to participate in a class action lawsuit.

14Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

15Changes to terms

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms here and updating the “last updated” date. Your continued use of Pernoex after changes take effect constitutes acceptance of the revised Terms.

16General provisions

• Entire agreement — these Terms constitute the entire agreement between you and Pernoex regarding your use of our services.
• Severability — if any provision is found unenforceable, the remaining provisions continue in effect.
• Waiver — our failure to enforce any right or provision does not constitute a waiver of that right.
• Assignment — you may not assign these Terms without our consent; we may assign our rights and obligations without restriction.

17Contact us

Questions about these Terms: [email protected] or pernoex.com/contact.