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Changelog

What's new in
Pernoex.

New Pernoex features and fixes across chat, email, voice, Slack, the IDE and the dashboard.

June2026
  • Voice Transcripts — Voice calls now read like normal conversations in the dashboard, so your team can review what was asked and how Pernoex answered.
  • Conversation Credits Used — Conversation history now shows the credits used, so teams can understand usage without digging through billing.
May2026
  • Email Support — Customers can email your support address and get answers from your AI agent, with sources and human handoff when needed.
  • Safer Custom Actions — Added action policies, operator review, import tools and health views so teams can run actions with more control.
April2026
  • AI Voice Support — Customers can call a real phone number and get help from your AI agent. Available in 60+ countries.
  • Custom Actions — The AI agent can now call your systems during a conversation to check orders, reset passwords or look up subscriptions. Works across chat, Slack and voice.
  • Human Handoff — When the AI agent should not answer, it passes the full conversation to your support team.
  • Business Impact Dashboard — See time saved, conversations answered and monthly reports in one place.
  • External Data Sources — Connect Confluence and GitHub so your knowledge base stays in sync.
  • Analytics Redesign — Cleaner analytics with search, sorting and expandable rows.
  • Multi-Company Support — Manage more than one company from the same account.
March2026
  • Scheduled Re-Crawls — Your knowledge base can refresh daily or weekly, so answers stay closer to your latest docs.
  • Webhooks and REST API — Developers can connect Pernoex events, knowledge and project management to their own systems.
  • Activity Log and Roles — Admins can see what changed and control who can manage projects.
  • Analytics Exports and MCP Caps — Export analytics to CSV and set per-project MCP usage caps.
  • Plan Comparison — Pricing comparisons now show a clearer feature-by-feature view.
  • llms.txt Support — The crawler can find better docs sources automatically.
  • Document Enrichment — Imported docs now get better titles, descriptions and sections.
  • Integrations Hub — Slack, Confluence and GitHub connections now live in one place.
  • Safer Website Syncs — Crawler security improvements make website syncs more controlled.
February2026
  • MCP Support — Developers can ask questions from your docs inside their AI code editor.
  • Copy to Agent — Users can copy answers, code and context into their AI coding tool.
  • Widget Theme Controls — Teams get more control over colors, fonts and transparent embeds.
  • Inline Explainer Refresh — The explainer sidebar got a cleaner design and image support in chat responses.
  • Better AI Search — Search accuracy improved for complex questions and longer conversations.
January2026
  • Slack Support — Teams can ask Pernoex questions and get sourced answers in Slack.
  • Inline Text Explainer — Add short explanations inside docs and product pages where users need help.
  • Conversation Analytics — See what users ask and where your docs are missing answers.
  • Google Sign-In and 2FA — Account access got simpler and more secure.
  • Scheduled Syncs — Keep your knowledge base up to date without manual refreshes.