Changelog | Pernoex

April 2026

AI Voice Support — Customers can now dial a real phone number and get instant help from your AI. No hold music, no scripts. Available in 60+ countries.
Custom Actions — Your AI can now check order status, reset passwords, and perform tasks mid-conversation across all surfaces.
Human Handoff — When the AI can't help, it passes the conversation to your support team with full context.
Business Impact Dashboard — See time saved, conversations resolved, and monthly reports delivered to your inbox.
External Data Sources — Connect Confluence workspaces and GitHub repos to keep your knowledge base in sync automatically.
Analytics Redesign — Cleaner layout with search, sort, and expandable detail rows.
Multi-Company Support — Manage more than one company from a single account with a quick switcher in the header.

Introduced automatic scheduled re-crawls so your knowledge base stays up to date on a daily or weekly cadence without manual intervention.
Launched customer webhooks and a server-side REST API, giving developers programmatic access to events, knowledge, and project management.
Added an activity audit log and role-based access control for better team governance, compliance, and accountability.
You can now export analytics data as CSV and set per-project MCP usage caps to control how your token budget is allocated.
Redesigned the plan comparison experience with a detailed feature-by-feature breakdown across all tiers.
Introduced native llms.txt integration. Our crawler now automatically discovers the best content sources to make syncing your documentation faster and more accurate.
Added metadata enrichment to automatically assign titles, descriptions, and sections to your imported documents.
Launched a centralized Integrations Hub. You can now easily connect and sync your knowledge base with Slack, Confluence, and GitHub.
Improved crawler security to ensure safe, reliable, and controlled processing of your website content.

Native Model Context Protocol support is now live. Developers can now read your documentation directly inside AI code editors like Cursor and GitHub Copilot with zero setup.
Added the Copy to Agent feature, letting users easily copy explanations and code snippets along with their full context.
Released advanced theme customization. You can now fully personalize widget colors, fonts, and layouts to match your brand, including seamless transparent embedding.
Redesigned the Inline Explainer Sidebar and added support for displaying images from your documentation directly in chat responses.
Significantly improved AI search accuracy, especially for complex questions and lengthy conversations.

Introduced a Slack integration so your team can ask questions and get answers directly in their workspace.
Added an inline text explainer to provide helpful context right where your users need it.
Launched the conversation analytics dashboard to help you discover what users are asking and identify missing documentation.
Added Google sign-in and two-factor authentication for simpler and more secure account access.
Added scheduled syncs to keep your Pernoex knowledge base automatically up to date.