Privacy Policy

At Pernoex, we believe your data belongs to you. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, website, and services.

1. Information We Collect

Information you provide

• Account information: When you sign up, we collect your name, email address, company name, and password.
• Billing information: If you subscribe to a paid plan, we collect payment details through our payment processor (Stripe). We do not store full credit card numbers on our servers.
• Content you upload: Documentation, files, and URLs you provide for indexing. This content is processed to power your knowledge base and is not shared with other customers.
• Communications: When you contact us for support or inquiries, we keep records of those conversations to better assist you.

Information collected automatically

• Usage data: We collect information about how you use Pernoex, including features accessed, queries made, and session duration.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies for authentication, preferences, and analytics.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: We work with third-party companies that help us operate our platform (hosting, payment processing, analytics). These providers are bound by contractual obligations to protect your data.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business transfers: If Pernoex is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information when you explicitly authorize us to do so.

4. Your Content and Data Isolation

Your documentation and knowledge base content is stored in isolated environments. Each customer's data is logically separated, and we implement strict access controls to prevent unauthorized access.

We do not use your content to train machine learning models. Your proprietary information remains confidential and is only used to provide services to you.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal or legitimate business purposes.

Uploaded content (documents, crawled pages) is deleted when you remove it from your project or when you delete your account.

6. Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Monitoring and logging of system activity

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Restrict or object to certain processing activities

To exercise these rights, contact us at [email protected].

8. International Data Transfers

Pernoex operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Pernoex is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of Pernoex after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Contact form: pernoex.com/contact