pernoex✻
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The AI agent that shows its sources

Answer support questions
from your docs.

Pernoex answers customer support questions using your own help docs. It works in chat, email, voice, Slack, social and the IDE, and every answer shows the source behind it.

How it works
Live answer with source
Asked on a retailer’s chat
Where’s my order? It says delivered.
Pernoex answers
It was left at your building’s front desk at 2:14pm — here’s the photo and the name of who signed for it1.
✻ Source: Help centre · Delivery & tracking
40-60%1
routine questions answered before a person is needed
6
places to answer from one knowledge base
60+
countries for voice support
50+
languages with sources shown
¹ Pernoex internal benchmark. Actual results depend on your content and the mix of questions asked.
§ How it works

One knowledge base. Six surfaces.

Connect your content once. Pernoex answers your customers wherever they are, and every answer comes with a source they can open.

Retail chat · asked on Chat
Where’s my order? It says delivered.
Pernoex answers
It was delivered at 2:14pm and signed for by A. Cole at the front desk. If that was not you, I can open a delivery case now.
Custom ActionOrders API · delivery event + signature
SourceHelp centre · Missing or delayed orders
§ Custom actions

It answers, and it can take action.

Custom actions connect your own APIs. Pernoex can read live data and do things in your systems, not just quote the docs. It can look up an order, check a booking, open a ticket or run a workflow. Every action shows its source, asks before it changes anything, and is logged.

Retail chat · live custom action
Customer
“Where’s my order? It says delivered.”
pernoex✻ answers
It was delivered at 2:14pm and signed for by A. Cole at the front desk. If that was not you, I can open a delivery case now.
✻ Orders API · live✻ Reads, does not change✻ Asks before it acts
What a custom action can do
✻
Look up an order
Reads live status and proof of delivery from your Orders API.
✻
Check a booking
Confirms the fare class or availability at the moment someone asks.
✻
Open a ticket
Files to your helpdesk with the whole conversation attached.
✻
Run a workflow
Calls an endpoint you approve, then reads the result back to confirm.
✻ Every action shows the source that prompted it and the identity that approved it.
§ Why Pernoex

Sounding right is not the same as being right.

Most AI tools will answer anything, fast and confidently, even when they are wrong. Pernoex is built to stay quiet when it is not sure.

Generic AI assistant
Pernoex✻
✕Sounds confident, even when it is wrong
✻Answers only from the sources you connect
✕Makes it hard to check the answer
✻Shows the source on every reply
✕Makes something up when it doesn't know
✻Says it doesn't know, then asks or hands off
✕Creates risk for support and compliance teams
✻Keeps every answer tied to your approved docs
§ Safe to ship

Your knowledge is an asset. We treat it like one.

✻

It uses your approved sources

Pernoex replies from the docs, help centre, policies and websites you connect. It does not pull random answers from the open web.

✻

It does not guess

If there is no strong source, Pernoex asks a follow-up question or hands the thread to a human.

✻

It shows where the answer came from

Each reply includes the source, location and match score, so anyone can check the answer.

✻

Your data stays yours

Your content is encrypted, scoped to your workspace and never used to train a shared model.

pernoex✻ ×  flutterwave
62%¹

of routine questions answered before a person was needed.

Flutterwave handles over $22B/month in payments² across 34 countries. Their support team kept getting questions that were already answered in their public docs.

Six weeks after switching on Pernoex across chat, Slack and the IDE, routine questions were answered before a person was needed. Every answer pointed to Flutterwave's own docs.

Read the full case
¹ Indicative result from a Flutterwave deployment. Confirm final figures with the customer before quoting.
²Flutterwave's publicly reported figures.
✻ Voice

You can also just call it.

The same assistant answers the phone. It uses the same sources, says when it does not know, and passes you to a person when you need one. Voice works in 50+ languages.

On a call0:18 · English
Caller
“Can I change my flight to Friday?”
Pernoex
Your ticket is a Flex fare, so you can move it to Friday for free up to 48 hours before departure. Want me to make the change now?
✻ Source: Travel policy · Changes and cancellations
✻ If it cannot answer from your sources, it says so and passes you to a person.
✻ Call us
02045862436
Talk to the Pernoex voice assistant by phone.
Call now
§ Questions

Before you book.

Point us at one documentation URL and Pernoex indexes it in minutes. Most teams see answers with sources in the first call.
Try it on your docs

Bring one link to your docs.
We'll do the rest.

The best way to see Pernoex is to let it answer your own questions, on your own docs, live.

or read the docs
✻ Set up and showing sources in minutes.