Customers & users
Ask the same questions repeatedly. Wait hours for an email reply. Call a support line and hear hold music. Leave because they couldn’t find an answer.
AI support across chat, email, voice, Slack, and the IDE
Your knowledge.
Everywhere. Instantly.
AI that answers questions across your website, Slack, email, social channels, phone calls, and developer tools — grounded entirely in your own documentation.
pernoex.comBuilt on ClaudeUK-headquarteredGlobal
The problem
Your knowledge exists.
Your customers just can’t reach it.
~60%
of support tickets are repeat questions
2.5 hrs
per engineer per week on docs Q&A
~20%
of work time spent searching for information
The information exists. The problem is access. Pernoex closes the gap.
Who it hurts
Three audiences. The same broken loop.
Developers & partners
Dig through static docs pages. File GitHub issues for questions already answered in a README. Message your team on Slack at midnight waiting for a reply by morning.
Your own team
Search three different tools to find the right policy. Ask four colleagues where the onboarding doc lives. Get different answers each time.
The solution
Train once. Deploy everywhere.
Connect your existing knowledge — docs, PDFs, Confluence, Notion, GitHub, Google Docs — once. Pernoex syncs automatically when you update. Your AI is always current, always accurate, always citing its source.
1
Connect
Point Pernoex at your existing docs — Confluence, Notion, GitHub, PDFs, or your website.
2
Sync
Scheduled re-crawls keep knowledge current. Update a doc; the AI knows immediately.
3
Deploy
Activate any surface in minutes. One knowledge base powers all six simultaneously.
Six surfaces · One knowledge base
One platform. Wherever your users are.
Chat widget
Embedded on your site or product
AI agent replies to support emails
Socials
X · Instagram
Slack
Community & internal workspaces
Voice
Real phone numbers · 60+ countries
MCP / IDE
VS Code · Cursor · Claude Code & more
Use cases
One platform. Four high-impact use cases.
Customer support
Head of CX · COO
Developer & API docs
Head of DevRel · CTO
Internal knowledge
COO · Head of People · IT
Sales & product-led growth
VP Sales · CPO · Head of Growth
Use case · Customer support
Head of CX · COO
Instant, cited answers — 24/7, in 50+ languages.
Deploy a chat widget on your site and a real phone number for voice calls. Customers get instant, cited answers 24/7. The AI resolves common queries end-to-end using Custom Actions to look up live data (order status, account details). When it can’t help, it hands off to your team via Intercom, Front, or any helpdesk — with the full conversation attached.
ChatVoiceCustom ActionsHuman handoff
Deflect 40–60% of L1 volume · Save $48K–$80K per avoided agent hire
Use case · Developer & API docs
Head of DevRel · CTO
Make your API documentation interactive.
Developers ask questions in natural language and get cited, accurate answers — inside their IDE via MCP, in your developer community Slack workspace, or on your docs site. The Slack bot auto-responds to community questions and tags the right team member when human help is needed. Content gap detection surfaces unanswered questions so you know what to document next.
MCP / IDECommunity Slack botChat widgetContent gap detection
Reduce developer time-to-first-integration · Free DevRel from repetitive FAQ
Why Pernoex
Others added AI to their product.
Pernoex was built as AI from day one.
Six reasons teams pick Pernoex over single-surface tools or bolted-on assistants.
Why Pernoex · 1 of 2
Reach, voice, trust.
REACH
Six surfaces, one knowledge base
Intercom lives in your support inbox. ReadMe lives in your docs. Pernoex lives everywhere your users are — chat, email, social, Slack, phone, and IDE — powered by a single knowledge base you only maintain once.
VOICE
Voice built in — 60+ countries
Real phone numbers in 60+ countries, including African markets. Your AI picks up the call, uses the same knowledge base as your chat widget, and transfers to a human when needed. Not a third-party add-on — native to the platform.
TRUST
Cited answers — no hallucinations
Every answer links to its source document. If Pernoex doesn’t know, it asks a clarifying question instead of guessing. For regulated industries — fintech, healthcare, legal — this is a compliance requirement, not a nice-to-have.
Why Pernoex · 2 of 2
Sync, dev, route.
SYNC
Syncs automatically — always current
Update a Confluence page and your AI knows immediately. Scheduled re-crawls mean you never manually re-upload content. Your knowledge base and your AI stay in perfect sync.
DEV
MCP: your docs inside the IDE
No other AI support tool puts your documentation natively inside VS Code, Cursor, Claude Code, and other AI coding tools. Developers stay in flow; you get fewer GitHub issues and Slack messages.
ROUTE
Smart Slack routing — not just Q&A
In developer community workspaces, Pernoex doesn’t just answer — it tags the right team member when escalation is needed, based on the type of question. Configured once, it works like a trained first-responder.
The business case
Better support. Fewer agents.
Lower operating costs.
Support agent$48K–$80Kfully loaded · per year
vs
Pernoex starts at$149per month
Conservative pitch: “avoid the next N hires as you grow” — same results, without touching existing headcount.
Where the savings come from
Four lines of cost. One platform replaces them.
Headcount & people
- Avoid the next 1–5 agent hires as volume grows
- No recruitment or onboarding cost ($8–15K/hire)
- Management overhead eliminated for that team
Typical saving · 40–60% of L1 agent cost
Tooling consolidation
- Fewer Intercom / Zendesk agent seat licences
- Replace separate knowledge base tools (Guru, Notion AI)
- Reduce translation & localisation spend (50+ languages native)
Typical saving · $1,200 per agent seat saved
Facilities & infrastructure
- Office / contact centre floor space per seat
- Hardware, IT licensing, security per employee
- Telephony & IVR platform costs (voice replaces them)
Typical saving · $6K–$15K per seat per year
Engineering productivity
- Engineers spend ~2.5h/wk on docs Q&A
- At $120K/yr, that’s $8K per engineer annually
- DevRel bandwidth returned to building, not answering FAQ
Typical saving · $60–$90/hr reclaimed
Pricing
Start free. Scale as you grow.
Starter
$149/month
Get started with AI support
- 4M tokens included
- 1 project · 1 seat · 1 domain
- Chat widget
- Basic analytics
- Voice not included
- MCP not included
Growth
$399/month
Most popular for scaling teams
- 20M tokens included
- 3 projects · 3 seats · 5 domains
- Chat widget + MCP integration
- Slack (1 workspace / 3 channels)
- Custom Actions (5 per project)
Voice add-on available (+$349–499)
Scale
$999/month
For high-volume, enterprise-ready teams
- 60M tokens included
- 10 projects · 10 seats · unlimited domains
- Custom Slack bot (whitelabelled)
- Conversation handoff to helpdesk
- Activity audit log + RBAC
- Server-side REST API + Webhooks
- Whitelabel removal
Voice add-on available (+$1,049–1,499)
Voice · Standard from $499/mo (1,500 min · 1 number) · BYOC from $349/mo · Additional numbers available.
Plan comparison
Every feature, clearly mapped.
| Feature | Starter $149/mo | Growth $399/mo | Scale $999/mo |
|---|---|---|---|
| Chat widget | |||
| Whitelabel removal | |||
| MCP / IDE integration | |||
| Slack integration | 1 workspace | 3 workspaces | |
| Custom Slack bot (whitelabel) | |||
| Voice support | Add-on | Add-on | |
| Custom Actions | 5/project | 10/project | |
| Conversation handoff | |||
| Scheduled re-crawls | |||
| Activity audit log | |||
| Analytics export (CSV) | |||
| Server-side REST API | |||
| Role-based access (RBAC) | |||
| Webhooks |
Trusted by teams that move fast
Processing $22B+/month in transactions.
They chose Pernoex.
Africa’s leading payments infrastructure · $3B+ valuation · 34 countries
Pernoex powers Flutterwave’s developer support — giving 300,000+ merchant developers instant, cited answers to API and integration questions across chat, Slack, and IDE. Documentation questions that previously reached the DevRel team are now resolved in seconds.
Get started
Up and running in under 30 minutes.
1
Connect your knowledge
Point Pernoex at your docs, Confluence, Notion, GitHub, or PDFs. Or paste a URL. We handle the indexing.
2
Pick your surfaces
Activate chat, Slack, MCP, voice, email, or social — one at a time or all at once. Start with what matters most.
3
Go live
Embed a script tag. Share your phone number. Add the Slack bot. Your AI is live and answering questions the same day.
Pernoex
Your knowledge.
Everywhere it needs to be.
Book a 30-minute demo. We’ll show you Pernoex live on your own documentation — so you can see exactly what your customers, developers, and team would experience.
pernoex.comUK-headquarteredBuilt on ClaudeGlobal