# Pernoex — The AI agent that shows its sources

> Pernoex answers customer support questions from a team's own help docs, policies, websites and connected systems. Every answer shows the source behind it, so people can check where it came from.

Last updated: 2026-06-18

## What Pernoex Does

Pernoex lets teams connect their content once and answer customers wherever they already are. It works across chat, email, voice, Slack, social channels and IDEs through MCP. Answers are grounded in approved content, show a source, and hand off to a human when Pernoex cannot find a solid answer.

Pernoex is built for support teams, developer experience teams, customer-facing operations and companies with large help centers or policy docs. It is not a general chatbot; it is an AI agent that answers from the sources a team connects.

## Key Links

- [Homepage](https://pernoex.com)
- [Product](https://pernoex.com/product)
- [Pricing](https://pernoex.com/pricing)
- [Demo](https://pernoex.com/demo)
- [Developer docs](https://pernoex.com/developers)
- [Slack](https://pernoex.com/slack)
- [Customers](https://pernoex.com/customers)
- [Changelog](https://pernoex.com/changelog)
- [Company](https://pernoex.com/company)
- [Contact](https://pernoex.com/contact)
- [Security](https://pernoex.com/security)
- [Docs](https://pernoex.com/docs)
- [Full LLM context](https://pernoex.com/llms-full.txt)

## Core Features

- **Answers with sources**: Every answer links back to the document, policy, page or live system result it used.
- **One knowledge base, six surfaces**: Chat, email, voice, Slack, social and IDE/MCP can all use the same connected content.
- **No guessing**: If Pernoex cannot find a strong source, it asks a follow-up question or hands off to a human.
- **Custom Actions**: Pernoex can safely call approved systems during a conversation, such as order lookup, account status, subscription checks or password reset flows.
- **Human handoff**: Escalates with the full conversation attached when a person should handle the request.
- **Smart crawling and sync**: Connect websites, docs, PDFs, Confluence, GitHub and llms.txt sources; scheduled re-crawls keep content fresh.
- **Developer access**: REST API, JavaScript widget, SSE events and MCP access for IDEs such as VS Code, Cursor and Claude Code.
- **Analytics**: Shows what users ask, where docs are missing answers, conversations handled and credits used.
- **Security**: Encryption, workspace isolation, access controls and no shared model training on customer content.

## Pricing Summary

Pernoex pricing is shown as conversations per month, backed by conversation credits. Setup and testing are free. Teams pay when Pernoex answers. Public plan details and live limits are on the [pricing page](https://pernoex.com/pricing).

Plans include Starter, Growth, Scale and Enterprise. Growth and Scale add more channels and controls, including Custom Actions, Slack, MCP, data sources, voice add-ons, advanced analytics and enterprise controls depending on the plan.

## Use Cases

- Customer support from help centers and policy docs
- Developer docs and API support
- Slack and internal team support
- Voice support from the same source-backed knowledge base
- Email support that answers repeat questions before they reach a person
- E-commerce, fintech, healthcare, SaaS and marketplace support