# Pernoex — Full Product Reference

> Give your product a mind. Pernoex turns your documentation into an intelligent layer that understands your product and helps every user, right where they work.

## What is Pernoex?

Pernoex is a product cognition layer. Instead of forcing users to leave your app to search a help center, Pernoex turns your existing knowledge into an intelligence that lives natively inside your product. It explains settings inline, guides users through workflows, and answers questions right where they work.

Every response is based strictly on the business's own content. Pernoex never makes things up. If the answer isn't in the knowledge base, it asks a smart clarifying question instead of guessing. This makes it fundamentally different from general-purpose chatbots.

The platform is designed for product teams, developer relations, customer support, and marketing teams who want to reduce support volume while improving user experience.

## How It Works

1. **Paste your URL**: Enter your website or docs URL. Pernoex automatically discovers every page through sitemaps, internal links, and llms.txt curated page lists.
2. **Intelligent content acquisition**: The crawler detects LLM-optimized markdown endpoints (`.md` URLs) and uses them when available for higher quality content, falling back to standard page rendering for JavaScript-heavy sites. PDF and document uploads are also supported.
3. **Embed the widget**: Add a single script tag or use the JavaScript API to embed the assistant on your site.
4. **Users get answers**: Visitors ask questions and receive grounded, cited answers from your actual documentation.

The entire setup takes minutes, not days.

## Core Features

### Smart Crawler
- Automatically discovers every page on a website
- Follows sitemaps, internal links, and llms.txt curated page lists
- Detects and uses LLM-optimized markdown endpoints (`.md` URLs) when available resulting in cleaner content and faster crawling
- Enriches documents with llms.txt metadata (titles, descriptions, sections)
- Respects robots.txt rules
- Supports pause, resume, and cancel during crawls
- Scheduled re-crawls keep content up to date (Scale plan)
- PDF and document upload support
- Understands and responds in 50+ languages

### The Console
- A calm, competent intelligence that lives inside your product
- Dynamic prompt pills based on the user's current page context
- Cited answers with clickable source links
- Brand customization: colors, logo, welcome messages, personality
- The assistant speaks as the brand, using "we" and "our" naturally
- Full JavaScript API for programmatic control
- White-label option to remove Pernoex branding (Growth plan and above)
- Works in 50+ languages out of the box

### Inline Explain
- The signature moment: users highlight any text on a page to get an instant explanation
- Explanations are drawn from the indexed knowledge base
- Opens in a sidebar without navigating away
- Helps users understand complex documentation in context

### Contextual Nudges
- Quiet, contextual hints that teach the user about the product's capabilities
- Appears at the right moment without feeling like intrusive popups

### Developer Bridge (MCP Server)
- Native Model Context Protocol server
- "Continue in IDE" button to copy the full context of a conversation
- Install the MCP server in Cursor, Claude Code, or VS Code to query the product's knowledge base directly from the editor

### Embedded Mode
- Embed the native knowledge surface directly into your page layout
- Perfect for dedicated help pages, onboarding flows, or complex configuration screens

### Third-Party Integrations
- **Slack**: Connect Slack workspaces to query your knowledge base directly from channels. Map Slack channels to specific projects for targeted responses.
- **Confluence**: Import pages from Confluence spaces as knowledge sources. Two-step space and page picker with sync support.
- **GitHub**: Connect GitHub repositories to pull documentation from repos. OAuth-based repo picker with automatic sync.
- Integrations are managed from the project's Integrations page in the dashboard.

### Conversation Analytics
- See every question users ask, in real time
- Automatic content gap detection — find what your docs are missing
- AI-generated draft answers for content gaps
- Turn gap answers into new documentation pages
- Question clustering by topic
- Performance metrics and response quality tracking

### Developer API
- RESTful API for all platform operations
- JavaScript SDK for surface customization
- Embed via a single `<script>` tag or programmatic initialization
- API access for projects, crawls, conversations, and analytics
- Webhook support (Scale plan)

### Security
- SOC 2-aligned practices
- 256-bit TLS encryption in transit
- AES-256 encryption at rest
- Complete data isolation between tenants
- Role-Based Access Control (RBAC) with four permission levels
- Domain restriction controls
- API key rotation and scoping
- Responsible disclosure program

## Pricing

All plans include a full 7-day free trial with access to all features in the chosen plan. At the end of the trial, the subscription begins automatically. Users can cancel anytime before it ends to avoid being charged.

### Starter — $149/month
- 4M credits per month (approximately 1,300 to 4,000 conversations)
- 1 active project
- 1 team seat
- 1 allowed domain
- The Console and AI tools
- Email support

### Growth — $399/month
- 20M credits per month (approximately 6,600 to 20,000 conversations)
- 3 active projects
- 3 team seats
- 5 allowed domains
- The Console and AI tools
- Web crawling
- White-label option / remove branding
- Advanced analytics
- Priority support

### Scale — $999/month
- 60M credits per month (approximately 20,000 to 60,000 conversations)
- 10 active projects
- 10 team seats
- Unlimited domains
- The Console and AI tools
- Scheduled re-crawls
- White-label
- SSO
- API access
- Webhooks
- Audit logs
- Dedicated account manager
- Priority support

### Enterprise
- Custom credit volume
- Dedicated support
- SLA guarantees
- SSO
- Contact sales for pricing

### Add-ons
- Extra project slots: $29/month each
- Extra team seats: $19/month each
- White-labeling: $49/month
- Credit packs: one-time purchase, never expire
  - Small: 500K credits — $25
  - Medium: 2M credits — $75 (best value)
  - Large: 5M credits — $175

### How Credits Work
Credits are consumed each time a user chats with the assistant. The amount depends on the length of the conversation, but a single question and answer typically costs between 1,000 and 3,000 credits. Each plan includes a 20% overage buffer on Starter and Growth. Scale plan customers get automatic overage at a reduced rate.

## Integration

### Embed the Console (Script Tag)
```html
<script
  src="https://cdn.pernoex.com/widget.js"
  data-project-id="YOUR_PROJECT_ID"
  defer>
</script>
```

### API Example
```bash
curl -X POST https://api.pernoex.com/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"message": "How do I get started?"}'
```

## Use Cases

- **SaaS Documentation**: Let users ask questions about your product features, setup guides, and troubleshooting steps.
- **E-commerce Help Centers**: Reduce support tickets by answering common questions about shipping, returns, and product details.
- **Developer Portals**: Help developers find API endpoints, code examples, and integration guides instantly.
- **Internal Knowledge Bases**: Give employees a conversational interface to company policies, processes, and documentation.
- **Education Platforms**: Help students navigate course materials, syllabi, and reference documentation.

## Company

- **Website**: https://pernoex.com
- **Product**: Product Cognition Layer
- **Category**: SaaS, AI, Developer Tools, Product Intelligence
- **Founded**: 2026

## Key Links

- [Homepage](https://pernoex.com)
- [Documentation](https://pernoex.com/docs)
- [Pricing](https://pernoex.com/#pricing)
- [Changelog](https://pernoex.com/changelog)
- [Security](https://pernoex.com/security)
- [Privacy Policy](https://pernoex.com/privacy)
- [Terms of Service](https://pernoex.com/terms)
- [Cookie Policy](https://pernoex.com/cookies)