# Pernoex — Full Product Reference

> Pernoex is the AI agent that shows its sources. It answers customer support questions from a team's own docs, policies, websites and connected systems across chat, email, voice, Slack, social and the IDE.

Last updated: 2026-06-18

## What Is Pernoex?

Pernoex helps teams turn existing knowledge into source-backed support answers. A team connects content once, then Pernoex answers customers and teammates wherever they already ask for help.

Every answer is grounded in connected content. Pernoex shows the source behind the answer, asks a follow-up question when it needs more context, and hands off to a human when it cannot find a strong source. The goal is fewer repeated questions, fewer risky guesses and more answers people can check.

## How It Works

1. **Connect sources**: Add a website, help center, docs site, PDFs, Confluence, GitHub or other approved sources.
2. **Index and sync**: Pernoex crawls and structures the content, including sitemaps and llms.txt when available. Scheduled re-crawls keep the knowledge base fresh.
3. **Turn on surfaces**: Enable chat, email, voice, Slack, social channels or IDE/MCP access from the same knowledge base.
4. **Answer with sources**: Pernoex answers from connected content and shows the source behind each answer.
5. **Act or hand off**: Custom Actions can check live systems. Human handoff sends the full conversation to a person when needed.

## Public Pages

- [Homepage](https://pernoex.com): Product promise and high-level overview.
- [Product](https://pernoex.com/product): How one knowledge base powers chat, email, voice, Slack, social and IDE/MCP.
- [Pricing](https://pernoex.com/pricing): Conversation-based pricing, plan comparison, free trial and add-ons.
- [Demo](https://pernoex.com/demo): Request a demo built from your own docs.
- [Developers](https://pernoex.com/developers): Widget, embedded mode, Inline Explainer, MCP, REST API, SSE, Custom Actions and Slack setup.
- [Slack](https://pernoex.com/slack): How Pernoex answers from docs inside Slack channels, threads and DMs.
- [Customers](https://pernoex.com/customers): Customer story and support use cases.
- [Changelog](https://pernoex.com/changelog): Product updates by month.
- [Company](https://pernoex.com/company): Company mission, beliefs and team context.
- [Contact](https://pernoex.com/contact): Contact form and direct email routes.
- [Security](https://pernoex.com/security): Encryption, isolation, access controls and model-training policy.
- [Docs](https://pernoex.com/docs): Integration guide and technical reference.
- [Privacy](https://pernoex.com/privacy), [Terms](https://pernoex.com/terms), [Cookies](https://pernoex.com/cookies): Legal pages.

## Core Product

### Source-Backed Answers

- Every answer shows where it came from.
- Sources can be documents, help center pages, policies, API docs, imported content or live system results.
- If Pernoex cannot find a solid source, it does not make up a confident answer.
- Answers can hand off to a human with the full thread attached.

### Surfaces

- **Chat**: Website or in-product chat that answers on the spot and hands off when needed.
- **Email**: Support email replies that answer repeat questions before they reach the team's inbox.
- **Voice**: Real phone numbers in 60+ countries, using the same trusted knowledge base.
- **Slack**: Answers in channels, threads, DMs and group DMs with source links.
- **Social**: Answers public or private social questions, backed by connected sources.
- **IDE / MCP**: Lets developers query docs from tools like VS Code, Cursor and Claude Code.

### Knowledge Sources

- Websites and help centers
- Sitemaps and internal links
- llms.txt curated page lists
- PDFs and document uploads
- Confluence
- GitHub
- API docs and developer portals
- Internal policies and knowledge bases

### Custom Actions

Custom Actions let Pernoex call approved systems during a conversation. Example actions include:

- Check order status
- Look up a subscription
- Reset a password
- Check account standing
- Retrieve booking or appointment details
- Confirm payout, settlement or delivery status

Custom Actions can run across surfaces such as chat, email, Slack and voice. Actions are logged, and teams can require staff review or confirmation where needed.

### Human Handoff

When Pernoex should not answer, it passes the conversation to a person with context attached. This is used when the answer needs judgment, account-specific approval, policy review or escalation.

### Analytics

Pernoex shows what users ask, which questions were answered, where docs are missing answers, and how usage maps to conversation credits. Voice transcripts appear as readable conversation turns in the dashboard.

### Developer Tools

- JavaScript widget
- Embedded mode
- Inline Explainer
- REST API
- SSE streaming
- Webhooks
- MCP server for IDEs
- Copy to Agent / copy context flows

## Pricing

Pernoex pricing is presented as conversations per month, backed by conversation credits. Setup and testing are free. Teams pay when Pernoex answers.

The public pricing page uses the live plan catalog for exact prices, credit amounts, estimated conversations, add-ons and limits. Use [https://pernoex.com/pricing](https://pernoex.com/pricing) as the source of truth for current prices.

Plan families:

- **Starter**: For getting started with source-backed support answers.
- **Growth**: Adds more channels and controls for teams that need Slack, MCP, data sources, Custom Actions and more advanced workflows.
- **Scale**: Adds higher usage, more controls, scheduled crawls, enterprise workflow features and advanced support.
- **Enterprise**: Custom volume, support, SLAs, SSO, data residency and enterprise requirements.

Voice is available as an add-on on supported plans. Extra credits can be topped up when teams need more usage.

## Changelog Highlights

### June 2026

- Voice transcripts now read like normal conversations in the dashboard.
- Conversation history now shows credits used.

### May 2026

- Email support was added.
- Custom Actions gained policies, operator review, import tools and health views.

### April 2026

- AI Voice Support launched with real phone numbers.
- Custom Actions expanded so Pernoex can call team systems during a conversation.
- Human handoff, business impact dashboard, external data sources, analytics redesign and multi-company support were added.

### March 2026

- Scheduled re-crawls, webhooks, REST API, activity logs, role controls, analytics export, MCP caps, llms.txt support, document enrichment and integrations hub improvements shipped.

### February 2026

- MCP support, Copy to Agent, widget theme controls, Inline Explainer refresh and AI search improvements shipped.

### January 2026

- Slack support, Inline Text Explainer, conversation analytics, Google sign-in, two-factor authentication and scheduled syncs shipped.

## Security and Data

- Customer content is not used to train shared AI models.
- Data is encrypted in transit and at rest.
- Workspaces are isolated.
- Teams can use roles, SSO, two-factor authentication and audit logs depending on plan.
- Sensitive action credentials are stored server-side and used only for approved requests.

## Company

- **Website**: https://pernoex.com
- **Category**: AI support agent, customer support automation, developer docs assistant, knowledge-base AI
- **Headquarters**: UK-headquartered, with a global team
- **Contact**: https://pernoex.com/contact